Refund policy

At MyPetsJoy, customer satisfaction is our top priority. If you or your pet are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase (such as your order confirmation email or order number).

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. 

To resolve damaged or defective item claims quickly:
1. Email us at support@mypetsjoy.com within 7 days of delivery.
2. Include your order number and clear photos or a short video showing the issue/defect.
3. Once verified, we will issue a 100% free replacement or a full refund without requiring you to return the damaged item. You may keep or safely discard the item.

3. How to Initiate a Return (For Non-Defective Items)

For standard returns (such as ordering the wrong size, color or changing your mind), please contact us first at support@mypetsjoy.com to receive authorization and the correct return instructions. 

Items sent back to us without first requesting a return authorization will not be accepted. To ensure safety and processing speed, please do not return items directly to our fulfillment warehouse address or to the manufacturer.

4. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: We cover all replacement and return shipping costs.

  • Customer Preference / Remorse Returns (e.g., ordered wrong size/color or changed mind): The customer is responsible for paying the actual return shipping fees. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Non-Returnable Items & Exceptions

Certain types of items cannot be returned for safety and hygienic reasons:

  • Used grooming items, worn pet apparel, or items contaminated with pet hair/odors.

  • Gift cards.

  • Sale or promotional clearance items.

6. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted by your financial institution. If you’ve done this and still have not received your refund, please contact us at support@mypetsjoy.com.

7. Contact Information

For any questions regarding returns and refunds, please reach out to us:

  • Email: support@mypetsjoy.com

  • Company: Equator Digital Ventures LLC

  • Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States

Terms of Service

Overview

This website is operated by Equator Digital Ventures LLC (doing business as MyPetsJoy). Throughout the site, the terms “we”, “us” and “our” refer to MyPetsJoy. MyPetsJoy offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmission over various networks. Credit card information is always encrypted during transfer over networks.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary sources of information.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. 

Section 5 - Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 7 - Optional Tools & Third-Party Links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

Section 8 - User Comments, Feedback, and Other Submissions

If you send certain specific submissions or creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or by mail, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

Section 9 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 10 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Section 11 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose;

  • To solicit others to perform or participate in any unlawful acts;

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;

  • To submit false or misleading information;

  • To upload or transmit viruses or any other type of malicious code.

Section 12 - Disclaimer of Warranties; Limitation of Liability 

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Equator Digital Ventures LLC, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. 

Section 13 - Indemnification

You agree to indemnify, defend, and hold harmless Equator Digital Ventures LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service. 

Section 14 - Governing Law 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States. 

Section 15 - Contact Information 

Questions about the Terms of Service should be sent to us at: 

  • Email: support@mypetsjoy.com

  • Company: Equator Digital Ventures LLC

  • Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States